Frequently Asked Questions

The answers to your questions are probably here!

Are the messages sent by the monitor.chat robot encrypted?

All messages sent from your servers to the monitor.chat robot are encrypted on the transport layer using https protocol. Messages sent by the monitor robot to the prosody XMPP server are transport layer encrypted. Finally, your XMPP client sofware connects to the Prosody XMPP server using transport layer encryption. This means that if someone accesses the packets as they are transported over the internet, the packets are unreadable.

Messages are stored as plain text on the chatroom server. This configuration ensures that you can receive monitor.chat messages on any XMPP client software. If your monitor chatroom is on the e2e.chat domain, you will be provided with an account maintenance key that will allow you delete the stored message history on the Prosody server whenever you find it necessary to do so.

How is the length of time for a monitor.chat license calculated?

Here is a step by step example to understand how it works:

  • Mary creates a new permanent API Key.
  • Mary buys 12 host-months of service for her license. Her license now expires 12 months from today, the first day.
  • If Mary never uses the service to send a message, her license will expire in 12 months.
  • Mary adds the first host to her license on the first day. The license still expires in 12 months.
  • Mary adds the second host to her license on the first day. The license now expires in 6 months, which is ½ of 12 months.
  • Mary adds the third host to her license on the first day. The license now exipires in 4 months, which is ⅓ of 12 months.
  • Mary adds the fourth host to her license on the first day. The license now expires in 3 months, which is ¼ of 12 months.
  • Mary stops sending messages from one of her hosts on the first day. The host is removed from her license in about 36 hours from the last message of that host. The removal of the host extends her license by the remaining seconds of her license multiplied by the number of all hosts, divided by the number of all hosts minus 1, which brings her back to about ⅓ of a year, or 4 months.
  • Later on the third day Mary stops sending messages from all remaining hosts. About 36 hours later, each remaining host is removed from the license and the expiration of her license is extended to slightly less than 12 months. Even if Mary’s hosts never send a message again, her license will expire.
  • License reductions and extensions are calculated to the nearest second at the moment a host is added or removed from the license.

Where can I get support for the monitor.chat service?

Please contact us in the chatroom: support@e2e.chat

Last modified December 8, 2020